Privacy Policy
Reunoa ("Reunoa", "we", "us", "our") operates the website reunoa.com together with its related
landing, quiz and checkout pages, including get.reunoa.com, quiz.reunoa.com and try.reunoa.com
(together, the "Website"). This Privacy Policy explains which personal data we collect when you visit
the Website, purchase our products ("Products") or contact us, how we use and share that data, and
the choices and rights you have.
We may revise this Privacy Policy by updating this page. Please check it from time to time.
1. Who we are
Reunoa is the data controller responsible for the personal data described in this policy. You can reach
us at support@reunoa.com (see section 13).
2. Who this policy applies to
(a) Visitors: individuals who visit the Website;
(b) Customers: individuals who purchase, request or receive Products, including subscription
orders;
(c) Contacts: individuals who contact us by email, through the Website or by other means.
3. What we collect
Depending on how you interact with us, we may collect:
(a) Contact details: full name, email address, telephone number, billing address, shipping
address;
(b) Payment information: payment card details and billing data, processed by our payment
processors (we do not store full card numbers);
(c) Account information: username, password, preferences and settings if you create an account;
(d) Order and transaction information: the Products you view, add to cart, purchase, return,
exchange or cancel, your subscription status and your order history;
(e) Communications: the content of emails, support requests, quiz answers and reviews you send
us;
(f) Device and usage information: IP address, browser and device type, operating system, unique
device and cookie identifiers, referring URLs, pages viewed, time spent, clicks and other
interactions with the Website, collected automatically through cookies and similar technologies
(see section 6).
If you do not provide the data required to place an order (contact, shipping and payment details), we
cannot supply the Products to you.4. How we use your personal data
We use personal data to:
(a) provide, process and deliver your orders, including subscription renewals, returns, exchanges
and refunds;
(b) create and manage your account and remember your preferences;
(c) process payments and prevent fraud;
(d) communicate with you about your orders (order confirmations, shipping notices, reminders
before a subscription renews);
(e) provide customer support and respond to your requests;
(f) send marketing communications by email or text message where you have consented or where
otherwise permitted by law (see section 11);
(g) measure, analyze and improve the Website, our Products and our advertising, including by
aggregating usage statistics;
(h) show you relevant advertising on the Website and on third-party platforms, including based
on Products you viewed or purchased;
(i) comply with legal obligations, respond to lawful requests and enforce our terms;
(j) for other purposes directly related to those listed above or for which you have given consent.
5. Who we share personal data with
We share personal data only as needed for the purposes above, with:
(a) E-commerce, checkout and hosting platforms that operate our store and checkout pages on
our behalf, including Shopify Inc. and Whop Inc.;
(b) Payment processors and intermediaries (for example Stripe, PayPal, Shopify Payments and
Apple Pay / Google Pay wallet providers) that process your payment transactions. When you pay,
the payment processor's own privacy policy also applies;
(c) Fulfillment partners, warehouses and shipping carriers that pack and deliver your Products;
(d) Email and SMS service providers (for example Klaviyo) that send our order and marketing
communications;
(e) Advertising and analytics platforms (Google, Meta/Facebook, TikTok and similar) that help us
measure the performance of our advertising and show you relevant ads (see sections 6 and 7);
(f) IT, cloud, customer-support, data-analysis and professional service providers (legal,
accounting, insurance) acting on our behalf;
(g) Public authorities, courts, law enforcement or other third parties where required by law, to
protect our rights, to prevent fraud or in connection with a merger, sale or reorganization of our
business.
Service providers that process personal data on our behalf are bound by contractual confidentiality
and data-protection obligations. We do not sell your personal data.6. Cookies and tracking technologies
6.1 Cookies are small data files placed on your device when you visit the Website. We use session
cookies (deleted when you close your browser) and persistent cookies (stored until they expire or you
delete them).
6.2 We use cookies and similar technologies (pixels, tags, local storage) to:
(a) make the Website work (necessary cookies: cart, checkout, security, load balancing);
(b) remember your choices and preferences (functionality cookies);
(c) understand how visitors use the Website and improve it (performance and analytics cookies);
(d) measure our advertising and show you relevant ads on other websites and apps (advertising
cookies).
6.3 Third-party tools we use include Google Ads conversion tracking and Google Tag Manager, the
Meta (Facebook/Instagram) Pixel and Conversions API, the TikTok Pixel and Events API, and
Klaviyo tracking. These providers may receive your IP address, device and cookie identifiers, pages
viewed and purchase events and may combine them with other data they hold under their own
privacy policies.
6.4 You can control cookies through your browser settings (usually under "options" or "preferences").
Blocking cookies may affect your use of the Website. You can also opt out of personalized advertising
at https://adssettings.google.com (Google), in your Facebook/Instagram ad settings (Meta) and in
your TikTok ad settings, and at https://optout.aboutads.info.
7. Google services, Google Ads and Google API data
7.1 Google services on the Website. We use Google Ads conversion tracking, Google Tag Manager and
related Google measurement tools. These tools may collect device information, IP address, cookie
identifiers, pages viewed and purchase events so that we can measure the performance of our
advertising and show you relevant ads. You can opt out of personalized Google advertising at https://
adssettings.google.com and learn how Google uses data from partner sites at https://policies.google.c
om/technologies/partner-sites.
7.2 Our use of the Google Ads API. Reunoa operates an internal application that connects to Google's
Ads API through Google OAuth. This application is used only by Reunoa and its authorized staff and
contractors to manage Reunoa's own Google Ads account. Through this connection the application
accesses Google Ads account data such as campaigns, ad groups, keywords, ads, budgets, bids, search
terms, conversion data and performance reports (OAuth scope "https://www.googleapis.com/auth/a
dwords").
7.3 How we use this data. We use the data obtained through the Google Ads API solely to create,
review, optimize and report on Reunoa's advertising campaigns. We do not use it for any other
purpose.
7.4 Sharing. We do not sell, rent or share data obtained through Google APIs with third parties,
except with service providers that process it on our behalf under confidentiality obligations, or where
required by law. We do not use Google user data for advertising to third parties, for credit-worthiness
or lending purposes, or to train generalized machine-learning or artificial-intelligence models.7.5 Storage, security and retention. Access tokens and data retrieved through the Google Ads API are
stored on access-controlled systems, encrypted in transit, and retained only as long as needed for
campaign management and reporting, after which they are deleted. OAuth credentials are stored
securely and are never exposed in public code or shared with third parties.
7.6 Revoking access. Access granted to our application can be revoked at any time at https://myaccou
nt.google.com/permissions. You may also contact us at support@reunoa.com to request deletion of
any data we hold that was obtained through Google APIs.
7.7 Compliance with Google policies. Reunoa's use and transfer of information received from Google
APIs adheres to the Google API Services User Data Policy (https://developers.google.com/terms/api-
services-user-data-policy), including the Limited Use requirements.
8. Data retention
We keep personal data only as long as necessary for the purposes described above. Order and
payment records are retained for as long as required by tax, accounting and consumer-protection
laws. Marketing data is kept until you unsubscribe or object. Website analytics and advertising data
are retained according to the retention periods of the respective tools (typically 2 to 26 months).
When data is no longer needed, we delete or anonymize it.
9. Security
We use administrative, technical and physical safeguards to protect personal data, including
encryption in transit (HTTPS), access controls and tokenized payment processing. No method of
transmission or storage is completely secure; if you have an account, keep your login details
confidential.
10. Your rights
Depending on where you live (for example under the GDPR, the UK GDPR, the California Consumer
Privacy Act or the Australian Privacy Act), you may have the right to:
(a) access the personal data we hold about you and receive a copy;
(b) correct inaccurate or incomplete data;
(c) request deletion of your data;
(d) object to or restrict certain processing, including direct marketing and profiling;
(e) receive your data in a portable format;
(f) withdraw consent at any time where processing is based on consent;
(g) lodge a complaint with your local data-protection authority.
To exercise these rights, email support@reunoa.com. We may need to verify your identity before
responding. We will not discriminate against you for exercising your rights.11. Direct marketing
We send marketing emails and text messages only where you have consented, where you are an
existing customer and the law allows it, or where otherwise permitted by law. You can unsubscribe at
any time by clicking the "unsubscribe" link in any marketing email, replying STOP to any text
message, or emailing support@reunoa.com. Transactional messages about your orders and
subscription will still be sent.
12. International transfers and children
Your personal data may be processed in the United States and other countries where we or our
service providers operate. Where required, we rely on appropriate safeguards such as standard
contractual clauses. The Website and Products are intended for adults; we do not knowingly collect
personal data from anyone under 18.
13. Contact
Questions, requests or complaints about this Privacy Policy or your personal data:
Email: support@reunoa.com
Website: https://reunoa.com
Reunoa · reunoa.com · support@reunoa.com